Public Service Professional
Responsible for providing specialized program and consultative services. Advises and consults on a wide range of issues within a wide range of technical, economic, public, and civic areas. Develops systems and services for designated focus. This role demonstrates a level of expertise in one or more areas and is responsible for the interpretation and application of broad policies and procedures. May supervise the work of others; however, this is a secondary function of the role. Competencies for this role are usually gained through formal education, specialized training, and/or experience in a program or specialty area specific to the position responsibilities. Specialized and progressively responsible experience is required as the level increases.
Typical Functions
Typical functions are listed within the level descriptors below and are examples of work performed by positions in the level and are not intended to be all-inclusive. Some duties may overlap levels; however, the preponderance of the work will be assessed when assigning positions to the specific levels.
Knowledge, Skills, Abilities (KSAs)
Listed below are the minimum requirements for this role. KSAs will become more advanced as the level increases and will vary depending on the requirements of the position.
- Knowledge and understanding of specialized public service area.
- Communication skills.
- Ability to deliver training.
- Ability to research and synthesize information.
Level Descriptions
Public Service Professional 1
- Provides specialized program and consultative services directly to customers.
- Performs needs assessments, develops systems and services.
- Designs, staffs, and delivers programs that may be broad in scope yet defined in specialization.
- Advises and consults in a complex specialty area with great latitude in independence.
- Performs performance assessments that have a great impact.
- Develops and enhances funding from external sources including increasing customer sales and developing customized proposals for business development.
- Exercises independent judgment in carrying out work under broad supervision.
Education/Experience
Typically requires a bachelor’s degree in a relevant field and four years of relevant experience, or an equivalent combination of education, training, and experience.
Certification/License
Applicable certification may be required.
Market Range: MR11, MR14
Public Service Professional 2
- Provides a broad range of complex program and consultative services directly to or on behalf of customers.
- Program and consulting services are large and complex in scope.
- Participates in high-level interactions with customers in broad areas.
- Develops and maintains close working relationships with stakeholders.
- Works directly with customers on planning.
- Contributes to the development the program(s) and manages projects.
- Develops and enhances funding from external sources including increasing customer sales and developing customized proposals for business development.
- Acts as a liaison with media and press outlets.
- Develops and delivers training in area of expertise.
- Researches, drafts and maintains publications on areas of specialty that are geared to the audience.
- Operates with a high level of independence.
Education/Experience
Typically requires a bachelor’s degree in a relevant field and five years of relevant experience, or an equivalent combination of education, training, and experience. May require an advanced degree.
Certification/License
Applicable certification may be required.
Market Range: MR13, MR15
Effective Date: January 4, 2021
