Job Family Concept

The Information Technology (IT) job family is responsible for all aspects of Information Technology activities and for providing user-friendly technology services to the campus community and visitors. Information technology roles provide direction and support for information and communication technologies. The information technology job family performs and participates in the functions and activities related to infrastructure, systems, applications, support, security, and business intelligence.


Role Descriptions

Role descriptions below outline the distinguishing functions of each role within this job family.

IT Technician:
Responsible for supporting information technology, infrastructure, systems, equipment, help desk, and facilities by identifying problems and issues. The IT Technician role is the first line of customer interface. Competencies for this role are usually gained through specialized or on-the-job training.
IT Administrator/Analyst:
Responsible for providing support and collaboration for the design, development, testing, maintenance, documentations, and administration of projects and solutions. Creates solutions to problems identified by university stakeholders and partners. Responsible for the delivery of service, administration of projects, and the design of solutions. May supervise the work of others; however, this is a secondary function of the role. Competencies for this role are usually gained through formal education, specialized training, and/or experience in a program or specialty area specific to the position responsibilities.
IT Management:
Responsible for providing leadership, direction, training, and management for information technology operations of a department, division, college, institute, campus, or system wide. Provides senior-level strategic expertise and guidance along with increased accountability. Management level roles have the management and development of people as a major accountability. This role accomplishes goals through overseeing their areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.


Effective Date: TBD