Responsible for specialized operational support for a program, department, or the university community. This role operates various large equipment and delivers skilled or technical services that typically require knowledge, experience, training, or progressive experience in a non-clerical program or specialty area specific to the position responsibilities.

 

Typical Functions

Typical functions are listed within the level descriptors below and are examples of work performed by positions in the level and are not intended to be all-inclusive. Some duties may overlap levels; however, the preponderance of the work will be assessed when assigning positions to the specific levels.

 

Knowledge, Skills, Abilities (KSAs)

Listed below are the minimum requirements for this role. KSAs will become more advanced as the level increases and will vary depending on the requirements of the position.

  • Knowledge of safe work practices.
  • Knowledge of area practices and procedures.
  • Math skills.
  • Computer skills.
  • Communication skills.
  • Customer service and attention to detail skills.
  • Ability to follow directions.
  • Ability to solve problems.
  • Ability to handle currency.
  • Ability to work independently and as part of a team.

 

Level Descriptions

Operations Specialist 1

Food Services

  • Prepares ingredients, beverages, and food according to recipes and directions for distribution.
  • Stores food safely by following procedures.
  • Serves customers.
  • Replenishes food line items, stocks to appropriate levels, monitors temperatures, and maintains records.
  • Sets up and breaks down food stations.
  • Completes production sheets.
  • Labels and dates food in cooler.
  • Completes transactions at register.

 

Parking Services

  • Ensures parking regulations are enforced.
  • Immobilizes and/or tows vehicles as warranted.
  • Checks for counterfeit, lost, or stolen permits using hand-held computer units.
  • Performs and records vacancy counts for evaluation of parking utilization.
  • Evaluates conditions of parking lots and reports maintenance needs.
  • Assists with event parking, transit, and transportation as needed.
  • Recommends improvements to parking procedures and operations as related to area of responsibility.
  • Operates computer and accepts payments of cash.
  • Provides information and direction to customers, motorists, and pedestrians.
  • Assists customers entering and exiting the parking area.
  • Patrols parking areas to safeguard the area and enforce traffic rules and regulations.
  • Controls access to parking areas to prevent unauthorized access.
  • Maintains daily cash income reports and transmits items at the end of the shift.
  • Issues citations for parking violations.
  • Orders supplies.

 

Education/Experience

Typically requires a high school diploma and six months of relevant experience, or an equivalent combination of education, training, and experience.

 

Certification/License

Applicable certification/license may be required.

 

Market Range: MR02

Operations Specialist 2

Document Imaging

  • Operates high-volume copying, scanning, indexing, and duplicating equipment.
  • Batches, scans, and indexes documents using various software and scanners.
  • Performs image manipulations and edits as needed.
  • Uploads approved images to the database for storage or retrieval.
  • Provides or coordinates shredding services.
  • Troubleshoots problems with operation of equipment and/or contacts service representatives when professional repair is necessary.

 

Food Services

  • Assists supervisor/manager with coordination of activities in the kitchen or area for food-related events.
  • Ensures strict hygiene, maintenance, and safety standards are enforced.
  • Creates meal plans, compiles list of items to be ordered, and inspects deliveries from vendors.
  • Cooks and prepares food for service.
  • Ensures food items are properly dated and stored per health requirements.
  • Reconciles register and safe at the end of the shift.
  • Makes daily sales deposits.
  • Communicates with customers to gather feedback on satisfaction or improvements.

 

Inventory Control

  • Performs assigned tasks and follows established policies and procedures.
  • Sets priorities and organizes work within general guidelines established by the supervisor/manager.
  • Contacts supervisor with discrepancies.
  • Unloads and stocks supplies and surplus items.
  • Receives, delivers, tags, and ships supplies and surplus items.
  • Orders, organizes, and maintains stockroom or supply stores.
  • Identifies low stock items and places orders.
  • Assists with planning for supplies for academic year needs.
  • Assists with surplus property auctions.
  • Properly disposes of supplies and surplus items.
  • Enters and retrieves data from tracking and management system.
  • Conducts inventory counts and inspections.
  • Verifies invoices against merchandise counts and checks to make sure prices are correct.
  • Secures merchandise.
  • Responds to vendor and customer inquiries.
  • Maintains and follows safety procedures.
  • Responsible for financial reconciliation, processing p-card transactions, and creating requisitions and invoices.
  • Sells inventory to end-users.

 

Postal Services

  • Receives, loads, and unloads U.S. Postal Service trucks and university mail vehicles.
  • Verifies, sorts, organizes, and delivers mail, books, journals, supplies, and others to departments.
  • Sets up machines and inserts mail.
  • Prepares mail processors and postage meters with accurate settings and maintains them for functional operation.
  • Responsible for keypunching or laser bar code scanning of departmental account numbers for postage charges used for monthly billing.
  • Ensures mail is properly prepared and computes postage using an electronic, programmable postal scale according to classification, weight, and destination in accordance with the Domestic or International Mail Manual.
  • Processes and prepares bulk mail.

 

Printing Services

  • Operates light and manual bindery equipment, copier, and printing equipment.
  • Assists with ordering, routes the print request to appropriate staff.
  • Provides technical guidance regarding print specifications and provides basic editing.
  • Sets up, operates, and maintains digital production color and B&W printers, other light duplicating equipment, inkjet envelope printer, paper cutter, folder, coil binder, paper drills, large format printer, and trimmer.
  • Packages finished products.
  • Writes tickets for finished jobs for delivery.

 

Transportation/Moving Services

  • Operates rental vehicles and/or passenger vehicle for public patrons.
  • Transfers and hauls materials, supplies, equipment, and furniture.
  • Sets up and takes down equipment for events.
  • Determines materials and equipment required to accomplish work.
  • Disassembles, cleans, repairs, and maintains equipment following events and rentals.

 

Education/Experience

Typically requires a high school diploma and two years of relevant experience, or an equivalent combination of education, training, and experience.

 

Certification/License

Applicable certification/license may be required.

 

Market Range: MR03

Operations Specialist 3

Inventory Control

  • Manages surplus auctions.
  • Works with buyers to ensure supplies are shipped and received correctly.
  • Researches product discrepancies and contacts suppliers to resolve problems.
  • Verifies prices for merchandise.
  • Verifies invoices against merchandise counts.
  • Conducts annual inventory audits.
  • Operates machinery.
  • Drives box trucks, semi-trucks, and/or trailers.
  • Interprets situations and determines which guidelines are most effective out of those available
  • Reports issues that can’t be resolved to a higher level.
  • Provides work direction to employees and assists with training.

 

Printing Services

  • Under limited supervision, sets up, operates, and maintains heavy and manual bindery equipment, complex copier, and printing equipment.
  • Prepares complex jobs for printing, operates digital printer, performs routine maintenance, and produces high print quality.
  • Checks files to ensure accurate setup, including checking fonts, image resolution, pagination, measurements, and to accommodate various bindery processes.
  • Performs intermediate maintenance and repair of offset printing equipment.

 

Education/Experience

Typically requires a high school diploma and three years of relevant experience, or an equivalent combination of education, training, and experience.

 

Certification/License

Applicable certification/license may be required.

 

Market Range: MR05

 

Effective Date: January 4, 2021