Job Summary

Maintains information technology equipment and resources; designs, configures, troubleshoots, modifies, and repairs equipment; performs problem resolution for operating systems, applications, hardware and networking; performs evaluations and performance monitoring of IT equipment and resources; engages in proactive problem solving; writes and modifies code as required; assists in training, development, and supervision of designated personnel.

Job Functions

  • Maintains information technology equipment and resources.
  • Designs, configures, troubleshoots, modifies, and repairs computer and operational equipment.
  • Provides problem resolution for software errors.
  • Performs evaluations of information technology equipment and resources.
  • Functions as shift supervisor and works independent with little or no direct supervision.
  • Evaluates and recommends the purchase of communication and electronic equipment or related accessories.
  • Possesses both specific and universal knowledge in technical areas.
  • Provides technical guidance and direction to co-workers in solving complex level technical problems.
  • Performs other related duties as required.

Minimum Qualifications

Bachelor’s degree and three years of experience. Experience may substitute for education on a year-for-year basis.

Job Family

Information Technology

FLSA Status


EEO Category

Technical (non-supervisory)

Rev. Date


Job Key


Pay Grade