Job Summary

Under general supervision processes requests for service from the public, from outside entities such as other law enforcement agencies, or service providers, as well as from within the department, and acts as either a Communication Training Officer (CTO) or Subject Matter Expert (SME). Serves as a shift leader.

Job Functions

  • Coordinates the work activities of SMEs and CTOs on a particular shift.
  • Processes requests for service from the public, outside entities such as other law enforcement agencies, or service providers, as well as from within the police department.
  • Uses a multi-channel radio system to transmit requests for service to personnel in the field and monitors and tracks the activities of field personnel.
  • Uses a Computer-Assisted-Dispatch system to maintain records of calls for service and to review and retrieve records of past calls, as well as review records of contacts by the department with complainants, suspects, etc.
  • Uses local and national crime information databases to check vehicle registrations, drivers’ license, criminal histories, and to enter information for regional or national distribution about stolen property, missing persons, suspects of crimes, etc.
  • Monitors the university’s Central Alarm System to assure the security of the properties connected to it, and responds to activations according to their specific conditions.
  • Maintains the forms, papers, and printouts, of the Communication Division.
  • Acts as SME or CTO for the purposes of training new personnel or cross-training existing personnel.
  • Performs other related duties as required.

Minimum Qualifications

High school degree or equivalent. Two years continuous dispatch experience in a public safety environment. Ability to work any shift assignment. Possess current and verifiable National Crime Information Center (NCIC) certification and Association of Public Safety Communications Officials (APCO) Telecommunicator certification.

Job Family


FLSA Status


EEO Category

Service (Non-Supervisory)

Rev. Date


Job Key


Pay Grade