Job Summary

Under direct supervision, processes requests for service from the public, outside entities such as other law enforcement agencies, or service providers, as well as from within the police department.

Job Functions

  • Processes requests for service from the public, outside entities such as other law enforcement agencies, or service providers, as well as from within the police department.
  • Uses a multi-channel radio system to transmit requests for service to personnel in the field and monitors and tracks the activities of field personnel.
  • Uses a Computer-Assisted-Dispatch system to maintain records of calls for service and to review and retrieve records of past calls, as well as review records of contacts by the police department with complainants, suspects, etc.
  • Uses local and national crime information databases to check vehicle registrations, drivers’ license, criminal histories, and to enter information for regional or national distribution about stolen property, missing persons, suspects of crimes, etc.
  • Monitors the university’s Central Alarm System to assure the security of the various properties connected to it, and responds to activations according to their specific conditions.
  • Maintains forms, papers, and printouts of the Communication Division.
  • Performs other related duties as required.

Minimum Qualifications

High school degree or equivalent. Ability to work any shift assignment. Successful completion of the National Crime Information Center (NCIC) basic course or eligible to complete within one year.

Job Family


FLSA Status


EEO Category

Service (Non-Supervisory)

Rev. Date


Job Key


Pay Grade