Job Summary

Responsible for the daily operation and ongoing coordination of a sub-unit.

Maintains records and processes changes to procedures, protocols, and

programs. Implements new and/or revised procedures. Provides guidance to

designated personnel.

Job Functions

  • Serves as a key member of the team; provides a high level of customer service by consulting with and guiding managers regarding policies and processes.
  • Distributes workload to ensure balance of activities between team members; participates in planning activities regarding strategies and service enhancements.
  • Ensures and participates in horizontal coordination to ensure that activities flow seamlessly, swiftly, and efficiently between all functions.
  • Makes budgetary projections and recommendations to the director regarding overall needs and expenses.
  • Assists the director in reporting and analyzing measurement data and participates in the communication of results of measurement analysis to managers.
  • Provides information to the director regarding team issues; keeps team members abreast of important issues necessary to enhance activities.
  • Performs other related duties as required.

Minimum Qualifications

Bachelor’s degree and four-five years of supervisory/managerial or directly

related experience.

Job Family

Executive & Managerial

FLSA Status


EEO Category


Rev. Date


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Pay Grade