To support a growth mindset, the Communication Certificate Program will equip UT faculty and staff to engage in effective communication both interpersonally and digitally. Learners will discover tools and insights to help create meaningful and inclusive conversations as well as build and maintain trust in relationships. This hybrid program offers a mix of live virtual and on-demand eLearning modules, as well as reflection questions and a case study.

Intended Audience

EOD certificate programs are offered only to UT employees.

This certificate program is designed to benefit various levels of employees and supervisors whose jobs include any level of internal or external customer service. The online learning approach is suitable for those who have unpredictable work schedules or other time commitments that prevent them from attending in-person training.

Curriculum

The Communication Certificate Program is a cohort, meaning that upon registration, through collaborative learning the learner agrees to complete the program in its entirety:

  • 3 live sessions
  • 3 eLearning modules with reflection questions
  • Case study
  • Program survey

Completion expectation

Participants are expected to complete the certificate within the two month window of each program term.

     Course Title Credit Hours
Live Virtual Sessions (scheduled in ZOOM):
    Crucial Conversations 2
    Dos, Don’ts and What-ifs in Digi Comm 2
    Inclusive Communication 2
eLearning Modules and reflection questions in K@TE (launch on-demand):
    Effective Team Communication 0.5
    Effective Team Communication Critical Reflection Activity 1
    Communicating Across Cultures 1
    Communicating Across Cultures Critical Reflection Activity 1
    Trust Building through Effective Communication 0.5
    Trust Building through Effective Communication Critical Reflection Activity 1
Case Study
    Communication Certificate Program: End of Program Case Study 1
Survey
    EOD Certificate Program Survey

How to Enroll

Register for this certificate program inĀ K@TE, the learning management system. Once you log in with your NetID and password:

  1. Search in the top right search bar: “Communication Certificate.”
  2. Click “Request.”
  3. Once you open the curriculum inside your transcript, you will see a list of the courses.
  4. You can begin the eLearning modules at any time. You will need to click “Launch” in the drop-down menu to the right of the title.
  5. Your registration email will include the ZOOM link for the live sessions.

Please email uteod@tennessee.edu with any questions.