Retire Ready Tennessee:

Tennessee Consolidated Retirement System and the Tennessee Deferred Compensation Program
Toll-Free: 800-922-7772
Telecommunication Device for Deaf Persons (TDD) 800-766-4952

TCRS
Andrew Jackson Building, 15th Floor
502 Deaderick Street
Nashville, TN 37243-0201

TCRS Email:
 
TCRS Counseling for Pre-Retirement information, Benefit Estimates, or to Schedule Appointments:
TCRS.Counseling@tn.gov

TCRS Benefits and Prior Services for Retirement Applications, Applications for Additional Retirement Credit (purchase of prior service) or other Creditable Service Applications: 
TCRS.Member-Services@tn.gov

TCRS Payroll for tax withholding, direct deposit, and address changes; tuition discount forms and income verification:
TCRS.Financial@tn.gov

ORP Contact List

Optional Retirement Program
TIAA
TIAA Contacts
Speak with a Representative 800-842-2776
Automated Telephone Service 800-842-2252
Schedule an In-Office Appointment 800-732-8353
UT Contacts
East Tennessee John Reeder 865-766-4025
Central Tennessee Rich Levine
Central Tennessee Andrew Hall 866-842-2336
West Tennessee James Hogan (Memphis) 770-512-3508
West Tennessee Grayson Pruitt (Memphis) 901-818-3199
West Tennessee Dale Kelly (Memphis) 901-818-3197
VALIC
VALIC Contacts
Customer Care Center 800-448-2542 or 888-568-2542
UT Contacts
Knoxville Area Andrew Craft 865-291-5130
Knoxville Area Matt Prince   865-291-5131
Chattanooga and Tullahoma Celeste Friend 423-227-0281
Martin Justin Howell 731-668-9818 (phone), 731-664-7988 (fax)
Memphis Scot Brothers 901-268-6345
VOYA
VOYA Contacts
Customer Service 800-525-4225
UT Contacts
Knoxville Area William “Bill” Rutter (Primary) 865-599-0344 (phone), 865-966-9453 (fax)
Knoxville Area Deborah Perry 423-747-1493 (phone), 423-735-0275 (fax)
Nashville Julie Chambers 615-494-3659 (phone), 615-494-4627 (fax)
Chattanooga Ed Stewart 615-627-5936 (phone), 615-244-7182 (fax)
Martin Brad Little 731-668-9818 (phone), 731-664-7988 (fax)
Martin Steve Little 731-668-9818 (phone), 731-664-7988 (fax)
Memphis Calvin Reed 901-853-8421

Deferred Compensation Program

Deferred Compensation Program 800-922-7772

The record keeper for the Deferred Compensation Program is:
Empower Retirement
545 Mainstream Drive, Suite 407
Nashville, TN 37228

Health Insurance for TCRS Retired Individuals
(Administered by Benefits Administration)
1-800-253-9981, option 2

 

403(b) Providers

 

Ameriprise Financial 2923 Ameriprise Financial Center
Minneapolis, MN  55474
800-328-8300
Fidelity Investments 82 Devonshire Street, M31
Boston, MA  02109
800-343-0860 Jeff Givens, CFP®
Workplace Planning and
Phone: 865-315-4122
Fax: 859-392-6600
Jeffrey.Givens@fmr.com
TIAA 730 Third Avenue
New York, NY  10017
800-842-2733
VALIC 100 Ashford Center North, Suite 100
Atlanta, GA  37338
800-426-3753
VOYA (Previously known as ING) 800-584-6001

Health Insurance:

Wellness and Nurse Advice Line

Healthways
888.741.3390
Monday – Friday, 8 – 8 CT
Email: partnersforhealth@healthways.com
partnersforhealthtn.gov

Health Insurance

BlueCross BlueShield of Tennessee
800.558.6213
Monday – Friday, 7 – 5 CT
bcbst.com/members/tn_state/

 

 

Cigna
800.997.1617
24/7
cigna.com/stateoftn

Health Savings Account

PayFlex
855.288.7936
M-F, 7-7; Sat, 9-2
stateoftn.payflexdirect.com

Dental Insurance

Cigna – Prepaid
800.997.1617
24/7
cigna.com/stateoftn

 

 

MetLife – DPPO
855.700.8001
Monday – Friday, 7-10 CT
mybenefits.metlife.com/StateOfTennessee

 

 

Pharmacy

CVS/caremark
877.522.TNRX (8679)
24/7
info.caremark.com/stateoftn

Vision

EyeMed Vision Care
855.779.5046
Monday – Saturday, 7:30-10; Sunday, 10-7 CT
eyemedvisioncare.com/stoftn

Life Insurance

Securian (Minnesota Life)
866.881.0631
Monday – Friday, 7-6 CT
lifebenefits.com/stateoftn

Unum (voluntary universal life and permaplan)
866.298.7636
Monday – Friday, 7-7 CT

Medicare Supplement

POMCO Group
888.477.9307
Monday – Friday, 7-5 CT
The Tennessee Plan Member Home Page

Behavioral Health

Magellan Health Services (through Dec. 2016)
Optum (effective Jan. 2017)
855.HERE4TN (855.437.3486)   24/7
          Member Home Page

Long-term Care

MedAmerica Insurance Company
866.615.5824
Monday – Friday, 8:30-6 CT