Retail Management
Responsible for providing leadership, direction, training, and management for financial activities, resources, staff, and operations of a retail unit. This role provides expertise for strategic and long-range planning. This role accomplishes goals through overseeing their areas of responsibility, planning, managing resources, prioritizing, and directing the responsibilities of employees.
Typical Functions
Typical functions are listed within the level descriptors below and are examples of work performed by positions in the level and are not intended to be all-inclusive. Some duties may overlap levels; however, the preponderance of the work will be assessed when assigning positions to the specific levels.
Knowledge, Skills, Abilities (KSAs)
Listed below are the minimum requirements for this role. KSAs will become more advanced as the level increases and will vary depending on the requirements of the position.
- Knowledge of retail management.
- Knowledge of basic contract law.
- Knowledge of university policies and practices.
- Computer skills.
- Negotiation skills.
- Ability to communicate effectively both verbally and in writing with diverse audiences.
- Ability to prepare and analyze information and make effective recommendations.
- Ability to utilize point-of-sale system.
Level Descriptions
Retail Management 1
- Manages the day to day operations, financial functions, and personnel of a unit or multiple small units.
- Supervises and sets direction for personnel within the unit.
- Resolves issues escalated by other staff and students.
- Implements strategic plans and coordinates activities of the unit to make sure goals are successfully met.
- Contributes to the development of goals and plans for unit with management.
- Makes recommendations for operational activities and improvements.
- Collaborates with campus community.
- Relies on experience and judgment to plan and accomplish goals.
- Decisions are largely guided by policies, procedures, and standards.
Education/Experience
Typically requires a bachelor’s degree in a relevant field and three years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience.
Market Range: MR11
Retail Management 2
- Manages the day-to-day operations, budget, and personnel of multiple large units.
- Implements strategic plans and coordinates activities of the unit to make sure goals are successfully met.
- Acts in absence of director.
- Participates in the development of long-range and strategic plans.
- Helps set the budget for the area of control.
- Serves as a liaison between department and university administration.
- Implements strategic decisions.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Independent discretion is used in determining when to escalate issues or concerns.
Education/Experience
Typically requires a bachelor’s degree in a relevant field and four years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience.
Market Range: MR13
Retail Management 3
- Manages the day-to-day operations, assets, budget, and personnel of a large, complex department with multiple functional areas.
- Directs activities of unit and functional areas to ensure goals are met and progress is made toward strategic initiatives.
- Manages other managers and professional staff.
- Develops, implements, and measures the progress of long-range and strategic plans.
- Evaluates recommendations made by management and staff and implements changes to services offered.
- Modifies the strategic direction and organizational structure of the unit based on goals and technological changes.
- Collaborates with campus partners.
- Prepares complex reports.
- Serves in leadership roles on committees to represent the department or university.
- Develops internal policies and procedures.
- Decisions have far-reaching and possibly division-wide impact.
- Acts with substantial discretion.
- Develops innovative solutions for difficult, complex, and systematic problems that may have precedent-setting implications for the institution.
Education/Experience
Typically requires a bachelor’s degree in a relevant field and five years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. Supervisory experience.
Market Range: MR16
Effective Date: January 4, 2021
